Caring online reputation is absolutely necessary for any brand today.Internet is a useful means of communication, where updated information, which can give us visibility, or the worst in us.
90% of users trust the recommendations published on the Internet conspecifics (Forrester). 70% trust what they indicate users do not know, and 27% values the opinion of experts. Only 8% believed what they say celebrities. Meanwhile, 75% of customers do not believe what they say advertising.
Influence buying decisions. 70% revises such comments before deciding to buy. Proof of this is that the traffic of the main user reviews sites has grown 158% in the last year. In addition, 97% of consumers who have made a purchase following these tips you agree with the assessments published.