The absence of online reputation management can bring serious damage

Caring online reputation is absolutely necessary for any brand today.Internet is a useful means of communication, where updated information, which can give us visibility, or the worst in us.

90% of users trust the recommendations published on the Internet conspecifics (Forrester). 70% trust what they indicate users do not know, and 27% values the opinion of experts. Only 8% believed what they say celebrities. Meanwhile, 75% of customers do not believe what they say advertising.

Influence buying decisions. 70% revises such comments before deciding to buy. Proof of this is that the traffic of the main user reviews sites has grown 158% in the last year. In addition, 97% of consumers who have made a purchase following these tips you agree with the assessments published.

Lying in the era of online reputation

These days a read article about Liars companies, those who buy and sell fake online reviews: “New York fined 19 companies for paper writing fake reviews on the Internet”. The issue is not new, but still present and prominent role in all matters relating to the management of Reputation Online:

What is the level of credibility that can give online reviews?

This was the first question from the audience I performed at a congress of marketing, back in 2008 !! when we showed the then pioneering studies of online reputation for hospitality and tourism.

A few days ago came back to me the same question was with which I received in the presentation of a report Online Reputation for an outstanding tourist destination.

Marketing content resources to build trust and brand awareness

Content marketing has become an indispensable practice within the marketing strategy of companies. 87% of B2B uses social networks to promote their content, using an average of 5 platforms.

B2B companies currently spend 26% of their marketing budget to its content strategy, and more than half of them plans to increase its investment in the next 12 months.

LinkedIn is the most used social platform to share content for these companies (76%), just twice as Facebook (38%). Meanwhile, Twitter is in second place (59%), especially due to its potential as a broadcast channel.

Three key aspects for successful Inbound Marketing strategies

One of the primary goals of any business is to get new customers, and a way to attract non – intrusively is using strategies Inbound Marketing.

This is probably because the tactics of Inbound Marketing focus on creating quality content that will push users to companies or products, where they would be positioned naturally. Aligning the content that is published with the interests of customers, naturally it attracts incoming traffic that businesses can turn into leads, sales, etc...

Video ads especially influence young people through their mobile

How to consume information is not the same in any type of device, therefore, not how it affects us that message. On average, users use up to 4 devices, where the smartphone plays a key role, followed by the television, according to data provided by Magna Global.

In recent years, the exposure time to the different devices has increased dramatically, to the point that they spend more time sleeping. Already in 2012 the study estimates that devote 74.5 hours to consume information, compared to 60 who invest in our sleep time.

Keys marketing in the social era: Being without disturbing

In an increasingly digital world, the key is to have a potential as human behavior without disturbing or persecuting, show up, conquest, and take your audience.

Every time we look for something related to marketing or advertising, with viral videos or SOMOLO applications, we find numerous studies and opinions that seek to understand and take advantage of consumer behavior. With neuromarketing not only we want to understand this behavior as a way to control our campaigns have a high effectiveness. We always want more, and that leads us to seek more complicated processes to get a simple answer.

If brands want to follow them will have to give their fans what they want

According to eMarketer, it is estimated that there will be nearly 21 million Twitter users in the US later this year and that a significant portion of them will use this channel to follow brands.

Research on Twitter users Constant Contact and Chadwick Martin Bailey puts the share track in 21% of the total, closely in line with the study of Compete, held in April this year 2011, according to which 19% Twitter users are here brands to follow.

Are community managers capable of generating experiences and emotions among followers of brands?

We know that emotions are one of the cornerstones of the commitment that customers buy with brands. We know that they have become a target for the identification of which depends on the success of a marketing strategy.We know that the product will now precedes the experience, as a link between customers and brands.

The experience has become an indivisible part of the new advertising. The pursuit of customer engagement with the brand, is not possible without impact and emotion variables that make the experience “a matter of mutual benefit.”

Most large online fashion shops need to optimize their websites to mobile devices

Fashion brands still have a long way to optimizary adapt their online sales to tablet devices; This is the main conclusion of the study by QUISMA, network marketing agencies results leader in Europe, whose aim is to assess the adaptation of online selling tablet device eight stores leading the fashion market in Spain: Nike, Zara, Adidas, C & A, Stradivarius, Mango, Springfield and Desigual.

Mango stores and adidas have developed remarkably adapted to tablet devices; They have a simple structure and a careful design and large buttons for easy user navigation both vertical and landscape. In addition, registration and purchasing processes are very intuitive and have confidence elements, conditions of purchase and a button Call-to-Action visible and highlighted.

45% of mobile users demand personalized offers tailored to your interests

It is no news that customers seeking information on what they are interested in buying. An activity for which 61% use their smartphone. A fact that turns mobile devices into major drivers of sales, also for retailers.

The study of GE Capital Retail has been able to appreciate the usefulness of these mobile devices when encouraging sales, not only online, but also in the case of traditional shopping. Thus, 36% of participants in their study acknowledge that they have made a purchase with your smartphone in the last quarter.